Appointment Cancellations

Appointment Cancellations

FLEX FEE CANCELLATION POLICY
We understand that sometimes it is necessary to re-schedule appointments, therefore, please give us at least 12 hours notice prior to canceling and we will gladly reschedule your appointment.

Groups and Spa Packages require a 72 hour notice of cancellation. We ask that all appointments be guaranteed against a major credit card. Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings – just like you, we’d much prefer to have another guest take your place than charge for the cancellation.

All appointments cancelled with less notice will be responsible for just $36 per hour of services reserved (or portion thereof) regardless of the reason for canceling. Missed appointments will be charged in full for all services booked. We simply charge the same low cancellation fee whether it’s a spontaneous weekend away or the flu bug.

This FlexFee policy is designed to provide partial compensation for our top-notch therapists, who rely on a busy schedule for a rewarding career. This policy helps us retain great employees. We appreciate your understanding.